Privacy Policy

Terms and Scope

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, from our website, LAB website or Marketplace vendor pages from visitors, registered users or licensed users using our products.

In this Privacy Policy we, "us" or "our" means Spectrum Groupe SAS (a French registered company 530 214 469 R.C.S NANTERRE)

When we collect, store and use your personal information, we do so in accordance with the rules set down by the European Union General Data Protection Regulation (EU) 2016/679 (the GDPR). WE do not give away collected personal information. We may use the collected information to improve our services.

Data Collected on our Websites

Any data that is entered into any form on or web sites is only used for the indicated purposes. With the exceptions listed below, we will never give away any personal information including your e-mail address to any third party.

We collect anonymous web site usage statistics. We also use HTTP cookies to collect the information about how you navigate through our web site. We use that information to improve our web site usability and the cookies are anonymous, i.e. they are not linked with the data that you enter into forms on the website. You can safely disable cookies on our website.

We use Google Analytics to collect detailed statistics and help us understand how you use our web sites. Google Analytics uses cookies and other means to transfer some information about how you're using our websites to Google servers. Details are available in Google Analytics Terms of Service.

Atlassian Marketplace data

In order to test or when purchasing one of our add-on via the Atlassian Marketplace, you are requested to indicate contact information and geographic location. Those information are stored by Atlassian and are exposed to use via a report interface. We use those information to improve our services and analyze the market trends. Details are available in the Marketplace terms of use.

Mailing Lists

We are using MailChimp service for maintaining mailing lists and sending out newsletters. It is therefore essential to transfer to MailChimp your email, first name and last name (if the latter are provided).

MailChimp's Privacy Policy

Update and License Checks

Our products may periodically check for available updates or verify license validity by connecting to our servers. As a part of update/license checks, some information may be transferred to us: (i) versions of the product, platform, operating system, or host product (such as JIRA), (ii) details of the currently used license for our product and some details of the license for the host product (this may include SEN and Server ID for JIRA license), (iii) the number of active users as measured by our products. The license keys are never transferred, so your license cannot be recreated or used elsewhere.

We may use this information for analysis, verification and support of the end users. We may contact a technical contact person in your company with advisories regarding application support and licensing, based on this information.

Support Management Service

We expose a public JIRA and Confluence instances to provide support services related to our add-ons. Connecting to those instances requests our users to create an account in order to interact with our Support agents. We may use the email indicated for the account to contact our users to provide the adequate support if needed.

Log files and server information provided

You may be requested to provide log file in order to check for possible log trace due to issue related to our add-ons. Sending those log file may be done via our public JIRA Support instance or via private email based on the sensitiveness of data contained.

Access to Customer Data

Only authorized Spectrum Groupe Software employees from our support and development teams have access to Customer Data sent for debug or support purpose.

Information related to licenses or company can be viewed by authorized Spectrum Groupe employees on the Marketplace interface.


The collected information may be disclosed only in the following cases:

  • if we are required to do so by law;
  • if Spectrum Groupe is merged or sold to another company.

By making use of our services, You accept to be bound by the terms and conditions of this Privacy Policy. If any change is provided to this policy, we will post those changes on this page.